All products on Digtual are digital and delivered instantly after purchase. Due to the nature of digital goods, we do not offer refunds or exchanges once a product has been purchased.
1 - No refunds.
All sales are final. Once a digital product is purchased and delivered, it cannot be returned, refunded, or exchanged.
2 - Product access.
Purchased files remain accessible to you at all times. if you experience any issues with downloading or accessing your product, please contact us for assistance.
3 - Full library access refunds.
Full library access purchases (Basic and Premium) are non-refundable. Since ebooks are delivered instantly and access cannot be revoked, all sales are final.
4 - Incorrect purchases.
We cannot issue refunds for incorrect product or membership selections. Reach out to our team before purchasing if you’re unsure which option suits you best.
3 - Governing law.
This refund policy is governed by Dutch law. In the event of a dispute, both parties agree to submit to the jurisdiction of the competent court in the Netherlands.
4 - Contact.
If you have any questions about this policy, please reach out to us via our contact page.