FAQ - Everything you need to know about your digital downloads — find quick answers to common questions and get the most out of your purchase.
Frequently Asked Questions
General
How do I receive my digital products?
All ebooks are delivered instantly via email after your purchase. No shipping, no delays — just click, download and use.
What formats are the products in?
All our ebooks are delivered in high-quality PDF format, optimized for easy reading on any device. No other formats are currently offered.
Can I re-download my files later?
Yes! Once purchased, your files are yours to keep. You can re-download them anytime using the download link in your original email.
What if I didn’t receive my download email?
First, check your spam or junk folder. If it’s not there, contact us and we’ll resend the files right away.
Can I preview a product before buying?
Most product pages include example images or previews so you can see what you're getting before purchase.
Frequently Asked Questions
Full Library Access
How does the full access option work?
When you purchase either the Basic or Premium option, you instantly receive access to our entire ebook library via email. No subscriptions, no waiting — everything is delivered right away.
What’s the difference between Basic and Premium?
The Basic option gives you instant access to all current ebooks in our library. The Premium option includes that same access plus every new ebook we publish in the future, automatically sent to your inbox.
Is this a subscription or recurring payment?
No. Both Basic and Premium are one-time payments. You’ll never be charged again — ever.
Can I upgrade from Basic to Premium later?
Yes. If you choose Basic now and later want Premium, you can upgrade by paying only the difference. Just contact us and we’ll set it up for you.
Frequently Asked Questions
Licensing
Can I share or resell the files I download?
No. All products are for personal use only. Sharing, reselling or redistributing is not allowed unless you have written permission from us.
Do you offer wholesale or bulk licensing?
Yes, we offer wholesale options and bulk licensing for businesses, educators or creators who need multiple copies or custom terms. Just contact us and we’ll be happy to discuss the details.
Can I edit or customize the files I purchase?
Editing or customizing the files is only allowed with our permission. Please contact us first to request approval.
Frequently Asked Questions
Refunds
Do you offer refunds?
Since all products are digital and delivered instantly, we don’t offer refunds. You can read more in our Refund Policy.
What if I accidentally purchase the wrong product?
Since our products are digital and delivered instantly, we generally do not offer refunds. Please double-check before purchasing.
Are refunds available if I can’t open or use the files?
We don’t offer refunds for usability issues, but we’re happy to help you get things working. Just contact us and we’ll assist.
Can't find your question here? Feel free to contact us. We're happy to help.